WARRANTY REGISTRATION FORM
(We do NOT send advertising emails or give data to others)
Purchaser:
Phone(s):
Current eMail:
Business Name:
Website:
Bought Because:  
Invoice#      Serial#
Bicycle Model#
Price before tax:      Tax:



All returns must include a note that states the exact reason for return.   Reconfigurations or repairs from your own damage do not qualify for shipping refunds of any type.

Unless otherwise stated, customer is entitled to a replacement or refund within 30 days from ship date if the pack fails to perform properly or is defective.  Delivered merchandise that is broken in shipment must be refused at time of delivery. After acceptance of delivery, Seller is released from broken merchandise warranty. Recourse for broken merchandise is solely with shipping agent after acceptance of delivery.

We pride ourselves in offering the best products with the best warranty.  We treat everyone as if we were the customers instead of the sellers. We want performance, fairness, and honesty.

Bicycle Product Warranty, Limitations, Exclusions, and Procedures

The good news:

We warrantee all bicycles forever.

The original seller services the original purchaser. This means that dealer warrantees will be handled by us only to supplied dealer, while warrantees to users will be honored by dealers. Exceptions to this are dealers that are no longer in business, or are no longer dealers, whereby we will warrantee directly to user. In addition to the above, we offer a 30 day performance guarantee on all of our products.  If product fails due to any defect, we will replace at no charge.  A completed registration form from user must be accepted by seller and a RMA form approved by seller prior to validation of warranty. A simple direct user contact support session will be conducted and reviewed before RMA is authorized and replacement is issued.  Registration and support may be completed by fax, email, or on the internet. Acceptance by Seller will be sent by email. Please retain for your records.

Warranty is void if a bicycle has been damaged, has been minutely disassembled, altered, painted, labels covered, labels removed, seals broken, direct shorted, damaged by collision in any way, or appears to have been used outside the scope of its intended use.

Refunds/Returns

Seller will issue a refund for returned shipping only if the return is due to product malfunction under the above warranty period. The return shipping method must be UPS ground or USPS Priority with tracking. Any expedited services are at the customers own expense.

Customer will contact us before shipping any product back to get authorization. Returns sent to us with no explanation or prior authorization may not receive a refund or be sent back. It is very important that you contact us via email with your problem first. At the very least, include a detailed explanation of the problem in with your return. If approved by email from Seller, simply include a printout of that email with your return. Again, failure to include this information may result in product loss and/or no refund.

Liability
Seller is not responsible for any other items, tools, gauges, losses or injury that may occur involving our products wheather express or implied.  Customer assumes all risks when using our products.  Customer should supervise the use of their bicycle.  Bicycles that have been recently used, crashed, or are heavily used should not be relied upon for safety.  Look for loose connections or worn parts. Please conform to recommended use characteristics. This will also help avoid problems.

I accept all terms and conditions:


BUYER:

________________________________

DATE:

________________________

(Signature is NOT required if emailed and return of email is acknowledged by Seller.)
(Buyer MUST retain emails.)